THE ROLE

YourWelcome is a travel tech startup based in the heart of London. We're a growing tech business in the vacation rental / short-term rental space. Our product suite enables owners and operators to add services to their offering by connecting their guests directly to on-demand services such as food delivery and more.

We have clients in over 325 cities globally and offices in London, Tampa, Barcelona and Melbourne. We are currently looking to grow our UK support and are looking for an enthusiastic and keen account manager with excellent people skills to join our team and rise through the ranks.

Your role will include helping to onboard and communicate with our new clients to get them set up on our platforms. This will entail, compiling customer information/data and preferences and then uploading it to our platforms to best meet their needs. As well as this, you'll be responding to customer enquiry tickets (helping route questions through to the appropriate team members and then responding with answers) and helping keep our support documentation up to date.

We have teams in London and Tampa so you will need to have excellent communication skills to hand over tasks to the respective timezones to ensure everything runs smoothly.

KEY RESPONSIBILITIES

- Onboarding customers via our online dashboard in a meticulous, detail-oriented way.

- Liaising with team members and customers to aggregate the info

- Adhoc tasks as you become better skilled in our dashboard and can help resolve any of the issues.

- Gathering feedback and insights from our customer base for possible new features.

REQUIREMENTS

- Attention to detail is the most important thing here.

- Excellent communication, impeccable spelling, and grammar.

- Willingness to take responsibility and ownership for tasks.

- Technically literate, our customers use our dashboard daily so you will need to get to grips with it quickly and efficiently in order to help troubleshoot.

BENEFITS

- Opportunity to get quick, valuable start-up and account management experience

- Potential for the role to move to a longer term position as the business scales during your tenure.

NO RECRUITMENT FIRMS PLEASE. WE PREFER TO MEET CANDIDATES OURSELVES.