Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Onboarding and Financial Crime Manager

• We'll look to you to lead a team of Mettle Onboarding & Financial Crime investigators, while making sure your unit is efficiently planned and operating at its optimum capacity
• You’ll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives
• This is an opportunity to be at the forefront of protecting our customers and the bank

What you'll do

As an Onboarding and Financial Crime Manager, you’ll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement. You’ll maximise efficiency by collaborating with support functions and continuing to make sure you’re your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

You'll be coaching and supporting team members to manage financial crime risks while meeting agreed service levels. You'll also be initiating and driving forward medium sized, relatively-complex improvements with minimum support, as well as effectively navigating challenging trade-offs between achieving goals and ensuring optimal customer experience. On top of this, you'll be completing necessary tasks to unblock or support the team and their delivery, escalating and delegating appropriately.

Additionally, you’ll be:

• Optimally using resources to reduce costs and increase productivity
• Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit
• Using data insights to drive change activity, and leading and participating in local and global projects
• Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
• Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk

The skills you'll need

You’ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We’ll also look for you to have:

• An understanding of the industry and our customers
• Knowledge of AML and financial products, processes and banking systems
• A background in risk, compliance and legal issues in different jurisdictions
• An understanding of people processes and policies

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.