What’s the role about?

John Lewis is here to inspire, delight and assure Britain’s shoppers in those moments that matter throughout life, and our Trading, Customer and Channel (Online and Retail) teams are right at the heart of that customer experience. Collectively, and collaborating with other teams, Partners in this part of the business are responsible for designing and delivering a transformation of our experience propositions, both in store and online, elevating our customer service and restoring strong  profitability to invest and share in our Partnership.

What you’ll be doing as an Omnichannel UI Design Manager:

You’ll work collaboratively to meet customer and business goals from concept to finished experience, proactively ensuring quality and design standards are adhered to. You’ll have a great eye for detail and communicate clearly, and rapidly translate ideas to stakeholders and team members alike. You’ll create a range of visual outputs from sketches to high fidelity prototypes, with the ability to design interaction and animation, regardless of physical or digital environment.

You’ll use agile and lean techniques – collaborating  closely with your colleagues, to iterate and learn quickly. You’ll be eager to design, prototype, test, learn and scale. You’ll also mentor a team of UI Designers, supporting their development and being a key input into creating a centre of excellence in UI Design in John Lewis.
 

What you’ll already have:

• Design-related degree or equivalent in senior level UI experience

• Great communication skills with the ability to succinctly articulate complex topics 

• Good task management, collaboration and organisational skills

• Deep understanding of designing experiences for responsive, native and other digital or physical touch points

• Working knowledge of UI style guides, design components and UI kits

• Experience of collaborating closely with Experience Design experts throughout the entire product cycle, to create user-centred design solutions

• Fluency in industry software, including Sketch, Adobe CreativeCloud (or equivalent), prototyping and workflow tools

• Strong advocate and good working knowledge of designing to Accessibility standards

• Understanding of front-end web technologies: (HTML, CSS, Javascript, Ajax) 

What else can you bring:

• Omnichannel retail/E-Commerce experience

• Mentoring and team management experience

• Experience working in collaborative teams in matrixed organisations

• Interviewing skills and onboarding experience for new starters to build a great team

• Actively contributing to the design community via blogs, talks and events 

• Previous experience in planning and facilitating workshops including gathering requirements and aligning stakeholders

• Designing for store-based digital and physical products, services and experiences 

• Previous experience of designing for animation / motion

• Working knowledge of iOS and Android native design patterns

• Experience using Abstract, Zeplin and Jira would be beneficial

• Understanding of front-end templating languages such as React and Handlebars

Additional information:

• As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours. Head office areas also support a blended working approach of office and home working.

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

• The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.