Description

What’s the role about?

John Lewis & Partners is here to inspire, delight and assure Britain’s shoppers in those moments that matter throughout life, and our Omnichannel & Digital teams are right at the heart of that Customer and Partner experience transformation effort. The Omnichannel Transformation Lead will work primarily across the Omnichannel Directorate to implement the Omnichannel Transformation strategy and develop the capabilities that will enable the John Lewis brand to be the leading Omnichannel retailer in the UK market. 

What will you be doing?

As an Omnichannel Transformation Lead you will orchestrate and drive the performance management cadence, monitor delivery performance, effectively manage all critical dependencies and ensure corrective actions/adjustments are made and/or escalated as required to the Omni Channel Directorate and Transformation Office to ensure delivery of the plans. 

You will lead on five key areas;

• Strategy - You will play an integral role of crafting, developing and delivering a Customer and Market oriented omni channel strategy that is aligned to the Partnership Plan.  You will continually develop and evolve the strategic framework, keep a watchful eye on the competitor landscape to track innovation, significant shifts, threats and opportunities and initiate action to mitigate competitive threats and capitalise on opportunities to win.

• Capability - You will develop and build the Cross Cutting initiatives and activities that will deliver enduring step change and lead the innovation process and ensure that there is the right balance of build and buy capabilities so that opportunity, value, cost and speed to market are maximised.

• Delivery - You will coordinate, manage and assure the delivery of a robust plan. You will build and assemble the cross cutting teams that will maximise any opportunities that emerge and rapidly pursue them in an agile and responsive way.

• Ways of Working - You will develop agile ways of working methodologies and work across the Partnership support functions to ensure we create a market leading operating model with the right combination of in-house JL knowledge and 3rd party support. 

• Finance & Investment - Lead the investment and financial planning activities to ensure that we achieve the investment and ROI metrics to support delivery of the strategy. Own the “idea to bid for” Dragon’s Den business process and communicate the opportunities to the right stakeholder groups so that investment choices can be made at speed.
   

You will work closely with: 

• Omnichannel leadership, orchestration UX-UI, Service Design and Product teams

• Customer teams i.e. CX, Marketing, Social, Content, Planning 

• Proposition, Trading and Supply Chain teams 

• Project, Program & Business Engagement Managers

• Technology & Change teams

What you'll have

• Experience in strategy, transformation programmes, change management and programme management

• Prior Transformation delivery at the Partnership and/or externally 

• Financial acumen i.e. P&L knowledge, business casing

• Experience in understanding customer insight and translating this into tangible deliverables 

• Performance management methodology, use of Operational Excellence toolkits to help drive business performance

• Commercial and business experience, ability to engage and influence senior stakeholders and their teams effectively

• Independent and objective thinking, able to challenge, coach and support 

• Solution and delivery oriented, combining completer-finisher and tolerance for ambiguity 

• Experience operating in matrix environments 

• Strong analytical skills and use of data and insight for decision making 

• Strong communications skills, written and oral
   

What else could you bring?

• Experience in managing large programme of activity 

• Experience with Agile Ways of Working