Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Purpose of the NOC Network Technician role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting and communicating events and changes in line with the agreed processes.

To cover the Dundrum NOC In-Hours and the Citywest & Ballycoolin DataCentres out of hours using the OLA agreement as a base of actions required.

This is a fantastic opportunity for a recent graduate or someone looking to take the early steps in your Engineering careeer.

You'll have the following responsibilities

To operate the day to day activities of the Network Operation Centre on a 24 hour rotated attendance.

To ensure your shift has completed the handover document at the end of each shift.

To be responsible for the efficient in life management of the BT Ireland Network including customer networks & meeting of SLA’s for ROI customers.

To complete network monitoring ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.

To complete first level fault diagnostics on all faults and drive them to resolution within the agreed SLA, escalating tickets that fail or are about to fail SLA.

To be required to investigate incidents and manage them through to resolution, ensuring correct communications to our customers and the business as per the incident process.

To work and develop skills on the daily NOC roles, Monitoring, Faults, Alarm Clearing, SPOC, and Service Assurance.

You'll have the following skills & experience

Skills:

A Technical background and an analytical mindset, with a desire to develop your skillset and be a strong team player.

Customer Service skills

Strong Problem-Solving skills is a key requisite for this role.

Previous Skills/Experience dealing with technical faults with good attention to detail.

Degree or equivalent including recent graduates in Engineering, Maths or Science.

Fluent English Speaker

This role will cover 3 locations around Dublin so it is anticipated you will hold a Full Drivers License for ease of access to each site.

Experience:

Preferably degree qualified (e.g. Network engineering / Computer Science or similar) or Vendor Experience

Strong Technical Aptitude

Strong Problem Solving Skills

Previous Skills/Experience dealing with technical faults with a good attention to detail

If possible - an understanding of DWDM / SDH/ Etherflow/ SIP/MPLS technologies.

Benefits

Here at BT Ireland, our purpose is to Connect For Good and to have a positive impact on people, planet and society. We’re very proud of our accreditations as a Healthy Place To Work (Great Place To Work Institute) and as a Responsible Business leader (Business in the Community/NSAI).

One of our highest priorities is being a diverse, equitable and inclusion organisation, and our aim is to foster a sense of belonging among employees and to support everyone to reach their potential with us.

Other great benefits include:

Competitive salary

Annual bonus

€9,000 additional shift allowance when you move onto shifts 

World-class training and development opportunities

BT Ireland Pension Scheme – 5% BT contributions

Life Assurance from 1st day of employment – 4x salary

We provide healthcare cover & permanent health insurance (income continuance)

You’ll have the opportunity to buy BT shares

Discounted BT products – like free broadband if our service is available at your address

Access to excellent training tools, programmes and communities to help you connect, learn and grow.

Encouragement of Flexible working – locations and hours of work

There’s also great support for working parents

22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this

We also have a subsidised social club

About BT

In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about Careers at BT Ireland

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!