At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

The Role 

A key customer facing role, providing professional expertise on the day to day management of the customers strategic network and in the handover of services from Provide to Assure. As and when required to assist in project delivery on behalf of the customer with the ability to troubleshoot and resolve issues Liaise with both customer, Vodafone internal technical groups and external suppliers to deliver all Provide related activities within SLA timescales.  Ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm. Services, utilising dedicated NMS. .

With us, you will:

• Undertake or support rapid restoration of CNI network fault resolution within SLA (and prior to critical Service failure where possible) 
• Take an overall pro-active responsibility for the technical support / issues arising within the CNI environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments) 
• To investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted 
• Ensure that incidents are escalated according to the Operational Procedures Document as required 
• Build and maintain trusted relationships with key customer stakeholders 

Apply if you have: 

• Understanding of network management and use of Network Management Platform tools. 
• Track record of successfully prioritising simultaneous activities within SLA 
• Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment 
• Proven track record in complex delivery of multiple teams and interfaces
• CCNA

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »