Job Summary:

Crossroads is an accommodation unit for 11 young people. Our aim is to support young people by providing a settled period of accommodation during which time staff can help them to develop their capacity, self-esteem and life skills to enable them to live independently in the community. 

Key Responsibilities:

As Night Concierge you will be working through the night, responsible for managing a front office environment including dealing with telephone and face to face enquiries, engaging with clients, staff and external visitors and have good communication skills. You will be required to carry out and complete some administration duties and carry out regular patrols of the building.

The successful candidate will be able to demonstrate:

• Managing front office environment including dealing with telephone and face to face enquiries, engaging with clients, staff and external visitors and other activities associated with managing front office.
• Experience of working with vulnerable clients in a supportive setting.
• Meeting the needs of the service users in a person-centred approach.
• Ensuring full building security throughout the night.
• Legislation relating to Health and Safety and safeguarding of service users and staff.
• Proficient in range of IT Packages
• Excellent planning, organising and time management skills.
• Understand a personal value base which is in line with core values of the organisation
• Work shifts, unsociable hours, weekend work – flexible approach to hours worked as required.

In order to complete your application please download and read the job profile attachment on the left.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement.

Appointment subject to satisfactory references and proof of right to work in the UK and an Enhanced DBS Check