We are currently seeking a Networks Service Owner to be a part of our innovative team!

 At Aviva, we’re people with a purpose - with you today, for a better tomorrow.  We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. 

 The network service is critical to Aviva and we require your skills and experience to ensure that we are providing a reliable platform to engage with our customers securely and the ability for Aviva employees to collaborate. We require a strong focus on service performance through the implementation and management of quality network services that meet the needs of the business.

 This role is ideally suited to an individual with experience of technical operations and service management who is focussed on driving technology evolution and maintain operational excellence.

Responsibilities in the role:

• Active engagement with business partners, project managers and technology vendors to drive and evolve Aviva network services

• Provide operational governance and support the broader supplier managed network service

• Regularly attend supplier service meetings and liaise with CIO, Service Management and other business stakeholders

• Build positive relationships throughout Operations and Services and other areas of the business is vital for this role

• Support risk and business controls with related content

• Drive continual service improvement (CSI) across network service lines

• Mentor individuals in the wider Network Service Teams

• Provide out of hours escalation for network services

• High degree of agility, resourcefulness, influence, execution and the desire to reinvent/challenge

Skills and experience we’re looking for:

• Technical experience of the following disciplines is highly desirable: software defined networks, enterprise hybrid cloud environments (e.g., multi-cloud), LAN, WAN, Cloud Exchange, Secure Gateway service

• Relevant certifications e.g., CCNA/CCNP, cloud networking

• Experience with AWS or Azure cloud technology

• Broad vision of industry standards, new technologies and key market trends

• Experience of working within the ITIL® service framework

• Excellent interpersonal skills, with the ability to build and maintain positive relationships with stakeholders

• Proven experience of working in large scale, complex outsourced network and/or managed IT environments

• Able to naturally collaborate across teams to deliver successful outcomes

What will you get for this role?

• Salary up to £60,000 depending on location, skills, experience, and qualifications

• A generous defined contribution pension scheme

• Annual performance related bonus and pay review

• A holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring risk handling is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with a diverse group of backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to lacey.lane-mckoy@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.