It was these very frustration that resulted in our client taking on the challenge of making Wi-Fi great for you and that is where you come in as their new Network Engineering Manager

This is your chance to join our client who are revolutionising connectivity solutions that serve the Student, Defence, Residential, Holiday Park and Enterprise sectors with products and services connecting over 6 million people a year!

We are looking for a Network Engineering Manager to lead and manage a team of five L2/L3 Engineers & Architects, who are dedicated to delivering end user and corporate network services for a Major Leisure & Hospitality customer.

You will have full flexibility to work from home in this role, but with the occasional requirement to attend customer sites in areas like Hemel Hempstead from time to time.

If you're the best at what you do and believe in a world with better Wi-Fi, then read on.

Your role

Your role as the Network Manager will have responsibility over line management, day to day work allocation and acting as the key point of contact for the customer on workload and priorities.

This is a customer facing role, and working closely with the Service Delivery Manager, you will be responsible for managing and growing stakeholder relationships with the customer including scoping, costing and resourcing customer projects and ensuring delivery of a high volume of BAU RFC work.

You will use your technical background and knowledge of networks and the customer business to direct priorities, activities and resources in line with our contractual obligations and network best practices.

Day to day

· Line management of a team of 5 engineers, including resource allocation, performance management and workload prioritisation

· Act as the first point of contact for the customer on new work requests and advising on timescales for completion

· Manage the engagement to contractual terms. This will include managing the expectations of both customer and internal stakeholders and providing the customer with optionality and input into prioritisation decisions.

· Own and manage the change management processes with the customer, including engaging in customer RFC process

· Create a great customer impression of the company's technical skills, dedication, method, and approach

· Create high quality documentation of internal processes and systems, develop/mentor junior engineers

· Embrace industry trends, improve internal processes, and constantly evolve tooling

· Work closely with the Service Delivery Manager to ensure that all contractual obligations and SLAs relating to Network Services are met.

· Provide input on monthly performance to support with Service Reporting

· Liaise with shared services network operations on shared workload and Incident Management

· Act as a point of escalation for internal and customer stakeholders on issues and incidents - take ownership over managing through to resolution where needed

· Engage in and follow internal change and problem management processes in order to proactively identify opportunities for service improvements

Your background

We would like to speak with you if you have;

· Strong experience managing a team of network engineers, ideally in a telecoms, outsourced or managed services environment

· A background / experience in network engineering

· A real passion for delivering excellent customer experiences

The Next Steps

If this sounds like you, or you would like to find out more about this opportunity then you have three options

• Call Stephen Morris at CRG TEC to find out more. We are really open about the role and opportunity and challenges, so if you need to find out more before committing. No problem
• Contact Stephen Morris via LinkedIn, drop him a private message and he will get back to you
• If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen Morris will give you a call to discuss further or at least get back to you if you don't quite hit the mark.

If at that point we are both happy to proceed, then we will work together with you and support you throughout your application and interview.

CRG TEC are the recruitment partner for the end client.

Look forward to speaking with you!