Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intermate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. 

Additionally, the support of new products and services is an important part of keeping pace with the industry and customer requirements and allows BT to maintain market position as key supplier of services. The role holder will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes. 

You'll have the following responsibilities

• To deliver aspects of a Security procedure, and/or process for BT that support the security strategy and policy and takes into account risks and appropriate legal and regulatory constraints

• Provide leadership on all ITIL process  and be a decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales.

• Develop Analysts within the team through Mentoring and leadership providing  trustworthy honest feedback. 

• Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales

• Providing security advice and consultancy to Lines of Business within BT and external customers, 

• Supports & own the output of any security compliance reports from the Information Assuarnce team that are security affecting. 

• Produce and support polices, functions and configuration builds to allow implementation of customer projects. 

• Complete and own integration testing on new products and services, producing all relevant supporting documentation

• Attend meetings on behalf of the team leader and line manager.

• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.

You'll have the following skills & experience

• External Professional Certification in Security Related discipline e.g. Cisco CCNP, Checkpoint CCSE covering the following key technologies

o CheckPoint

o Cisco ASA & FirePower

o Cisco Network (IOS)

o Cisco ISE

o F5

o Palo Alto

o Zscaler

o FortiNet

o NetScaler

• Intimate knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate.

• Ability to hold and maintain relevant security clearance for required role.

• Coach and develop EMS staff on Security best practices and support high performance culture through transfer of expertise knowledge to enhance BT and customer security posture.

• Define, maintain,  govern and support EMS security local supporting policies, processes and procedures.

• Support sales channels in customer bid  and delivery requirements for customer contracts.

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!