About this role

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. 

A NMC member will role model the BT capabilities and values, driving best practice and improvements within and beyond their immediate area of responsibility, keeping the customer at the centre of everything we do.

The role holder is responsible for providing effective support and communications relating to all incidents across the operational in-life platform and support tasks. The role holder will act as part of a wider team dealing with all relevant issues and where appropriate under the guidance of the Incident manager.

You'll have the following responsibilities

Responsible for the Management of Network and Network Security systems and access control, the role holder will be expected to use a ticketing system to record all incidents and update any such incident with accurate and timely detail. You'll take responsibility of Incidents to closure and communicate to stakeholders where necessary, whilst demonstrating in-depth technical knowledge and the ability to share these using coaching techniques to support and set direction for their colleagues and the wider team.

You'll:

Monitor in-life platforms and services reacting to any events as required liaising with the customer where required.

Investigating incidents and taking necessary actions to resolve those Incident

Complete fault tickets accurately and with the required detail to produce a summary report.

Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks.

Provide analysis and trending of security log data from a large number of heterogeneous security devices.

Provide threat and vulnerability analysis as well as security advisory services

Monitor Network and Security systems and liaise with other GSS departments with regards to all access requests 

Investigate, document, and report on information and emerging trends.

Provide support to the communication of relevant IT security procedure and/or process.

Resolve and take ownership of customer incidents attending Technical and Service management bridge calls as required.

Participate in the drafting of quality technical and incident reports as well as recommendations to the Management Team.

You'll have the following skills & experience

Experience working in a NOC/SOC , with knowledge of NMC Responsibilities

Networking, Windows and Linux knowledge

Experience or desire to learn 1st line incident detection, hunting and response as well as the ability to analyse and manage response activities.  Knowledge of various security methodologies and processes, and experience with technical security solutions (SIEM firewall and intrusion detection systems).

Knowledge of Networking TCP/IP Protocols, network analysis, and network/security applications

Ability to multi-task, prioritize, and manage time effectively, to deliver on agreed deadlines

Proven working experience of Networks / Security Monitoring and hold Qualifications such as CCNA, CompTIA Network + ,CompTIA Security +. Ethical Hacker V10.

The ability to obtain and maintain high level security clearance is a pre requisite to this role. This requires residency in the UK for 9 of the last 10 years and being a British Citizen. 

Benefits

Free BT Broadband

Discounted TV & mobile packages and BT products

On target Bonus

Share options and 10% pension contribution

Professional development and paid for industry certifications/qualifications

Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.

Well-being support for you and your family

3 days paid volunteering a year

Flexible and smart working (subject to business needs)

About BT

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.

Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!