Gallagher Bassett is New Zealand’s premier third party administrator (TPA). We manage group insurance plans and claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and recently awarded as an Employer of Choice 2021 by HRD New Zealand. We are also celebrated as one of the Top 15 Best Employers in the NZ Insurance Industry 2020/2021.

Recognised for excellence as a service provider our team are geographically dispersed throughout New Zealand. GB provides a suite of claims management, risk management and related services out of offices located in Auckland, Christchurch, and Dunedin.

We are proud to be one of 124 companies, from 19 countries and representing 52 industry categories, named on the Ethisphere Institute’s 2021 World’s Most Ethical Companies list for the tenth consecutive year.

The position

We have an exciting opportunity for an experienced motor assessor to join our Motor Assessing Team. If you are looking for variety in your day this role is just that with responsibilities for onsite motor assessing coupled with digital assessing. This is an excellent opportunity to make your next career move or for trade qualified panel beaters or spray painters who are interested in progressing their career beyond the shop floor and utilising their skills to make a move into the Insurance world.

We are looking for highly motivated and well-organised individuals who are inquisitive, thorough, and eager to learn and develop within this field. Working closely with the Operations Manager – Motor & Marine Assessing, this is an exciting opportunity to utilise your experience to review and interpret damage to vehicles both onsite with our clients and digitally.

This role is required to service the Auckland area so you will need to be located within the Auckland region where our office is located in the CBD. You will be part of a friendly organisation who values the part their people play. Each day will be varied, within a fast-paced environment, bustling with people and projects and challenges.

In this role you will make an impact by:

• Conducting onsite and digital/desktop assessments to establish cause and quantum of insurance claims
• Compiling detailed replacement cost reports and photographic evidence Composing and submitting reports in a timely manner which summarise assessments and make recommendations for the acceptance/declinature of the claim, based on the policy
• Requesting quotations as required and liaising with repairers in respect of works to be completed
• Providing feedback to Suppliers in respect of their performance
• Providing advice and support to all key stakeholders in respect of assessing & claims related issues
• Providing excellent and professional customer service
• Comply, promote and support Suppliers with our Health, Safety & Environmental Policy and statutory requirements at all times
• Undertake peer reviews/audits weekly
• Responding to verbal and written queries relating to your responsibilities and position
• Providing excellent and professional customer service

Qualifications

What we are looking for:

• Tertiary or Trade qualification in an appropriate discipline i.e. Automotive Panel Beating/Refinishing Trade
• Working experience in the motor industry and/or panel beating or claims management within the general insurance industry (motor preferred)
• Sound experience in auto body and mechanical repair procedures
• Previous insurance experience is advantageous
• I-Car qualifications
• Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems
• Excellent communication skills for face-to-face, telephone and written communication
• Enthusiasm and initiative, with the willingness to contribute to a dynamic, professional and positive team environment

The benefits

Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including:

• Attractive remuneration packaging
• Company Vehicle
• Free Medical Insurance
• Flexible work hours
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Personal touches like weekly fruit boxes and birthday celebrations
• The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

Only people with the right to work in this country will be considered for this position.

Previous applicants need not re-apply, as previous applications have been retained.

Applications from agencies will not be accepted.