Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!   

  

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.  

  

Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey. The core role requires knowledge across the following technologies / areas:  

  

ENABLE customers for successful Microsoft 365 use.  

EDUCATE customers to strengthen their Microsoft 365 abilities.  

MIGRATE existing on premises Workloads to Microsoft 365.   

INNOVATE with new apps and modernize existing solutions.

Responsibilities

• A ​​​Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions.
• It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions. 
• In this role you will build trusted advisor relationships.
• You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices. 
• You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud. 
• You will contribute to innovation by creating solutions to solve challenges and realize opportunities.  

Qualifications

A strong candidate will demonstrate the following experience and skills: 

Professional:  

Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.  
Proven track record of building relationships with senior IT and business decision makers.  
Ability to explain complex topics in ways that can be understood by technical and business decision makers.  
Analytical Problem Solving  
Value Selling Mindset 

Technical: 

Deep technical and architectural knowledge of at least 2 of the following technologies: 

Exchange (Online/2013/2016/2019) and Hybrid Deployment 

Microsoft Teams and Skype for Business Hybrid Deployment 

SharePoint (Online/2013/2016/2019) and Hybrid Deployment 

Microsoft 365 Security and Compliance (eDiscovery, DLP, MD, OCAS, etc.) 

Microsoft Power Platform (PowerBI / PowerApps / Power Automate / Power Virtual Agents) 

Would be preferred/Bonus Skills: 

ADFS or other federation services 

Azure Active Directory Connect or MIM 

Enterprise Voice/Unified Communication (SBC, VoIP, PBX) 

Deep technical knowledge about Enterprise Networks 

Powershell or Development Skills 

Good understanding of Microsoft 365 licensing plans and features 

Other: 

Willingness to travel between 25% - 50% domestically  and / or occasionally internationally 

Depending on the COVID 19 Corporate and Country guidelines - currently Work from Home only.
Open mindset to work with different cultures and customers 
Strong Teamplayer 
Fluency in written and spoken German and English. Other languages are a PLUS. 
Ability to communicate with a variety of different audiences and strong presentation skills 
EU Drivers License Class B 

Please note that we are looking to fill in 2 roles. 

Salary ranges from 77.000 to 82.668 Euros. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.