About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

The Division

The Greater Sydney Division is redefining integrated transport choices to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play. We have the single biggest place making opportunity at Transport in the coming years, reshaping Greater Sydney into a metropolis of three cities – Eastern Harbour City, Central River City and Western Parklands City - whilst also overseeing the Greater Sydney region as a whole.

Greater Sydney is focused on these three cities and delivering a joined-up transport network and services to ensure these cities become the places that their customers and communities really want.

The opportunity

A brand-new opportunity exists in our Greater Sydney, Operations Branch for a Ministerial and Business Coordinator to join the team on a permanent basis.

The role is responsible for developing and managing effective business improvement processes for Customer Feedback and Ministerial products for the Branch, including coordination of briefings, Parliamentary and Cabinet submissions, and customer feedback portals.

Key accountabilities:

Contribute to the development and continual improvement of business processes to ensure the branch coordinates high-quality and timely input into the Ministerial and executive services products, including briefings, correspondence, Cabinet and Parliamentary services that support branch objectives.

Coordination of all customer feedback on behalf of the branch, through various customer feedback portals.

Prepare and maintain key performance data for reporting and monitoring branch requests to ensure best practice processes developed and maintained.

Support the Business Manager and branch support leads in the management and delivery of critical documentation, following due process, frameworks and policies.

Recommend improvements to branch's business improvement processes to effectively and efficiently deliver outcomes within budget and allocated timeframes.

For more information on the position please view the role description here.

About you

Who will succeed in this role? Someone who can demonstrate experience in the management of parliamentary, ministerial processes and within the customer service environment, including management of customer feedback portals. In addition to this, experience using Salesforce is also a must have.

Building and strategically managing relationships with all stakeholders is key to joining this high performing team, as well as possessing impeccable communication skills, effective time management and interpersonal skills.

If you understand (and love) the machinery of government, have an interest in continuous improvement, and have worked in a similar position, this may be the opportunity for you.

Salary and Benefits

The salary for this position is a Grade 8 ($120,423 - $134,872) per annum, plus superannuation and leave loading. To read more about the benefits of working for TfNSW, click here.

How to apply

To apply for either of these positions, please submit a resume and answer the pre-screening questions as part of the application process.

Closing date: 11:59pm Sunday 1 May, 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Ella Scotman at ELLA.SCOTMAN@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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