The O365/Messaging Team at Capita, which is part of Technology Solutions, supporting mail solutions for Capita

Job title: Messaging Support Engineer

Job Description:

The O365/Messaging Team at Capita, which is part of Technology Solutions.

The purpose of the role is to demonstrate functional knowledge and technical expertise in the O365 and on-premises Exchange solutions, with real life experience of on-premises to cloud delivery and migration.

Your role will be to promote innovative solutions to our customers, develop relationships with key customer stakeholders and to help them achieve their business goals.

Responsibilities:

• Participate in the design process, ensuring the designs meet customer requirements, industry standards and are suitable for our infrastructure.
• Leading client delivery with Microsoft Office 365 Messaging technologies.
• Provide architectural and technical assistance on projects.
• Provide advice on future evolution of solutions that impact O365.
• Support Project Managers with technical planning including estimating effort, duration and identifying potential project risks.
• Implement designs and projects of all scales.
• Third line support for numerous O365/Exchange instances.
• Actively contribute and share your experience and knowledge with other colleagues in order to shape the architectural and consulting practice within Capita.
• Mentoring and training transformation and BAU engineers on new Office 365 features and technologies.
• 3rd line support of Server related Incidents within agreed SLA’s
• Ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required
• Provide advice on future evolution of solutions that impact O365.
• Promote innovative solutions to our customers, develop relationships with key customer stakeholders and to help them achieve their business goals.
• Provide architectural and technical assistance on projects
• Assist with the design of end-to-end Office 365 Messaging solutions
• Perform systems administration activities such as performance tuning, data management
• Monitoring and reviewing quality of service delivered
• Introduction of new products, working practices or procedures
• Interfacing directly with all service delivery teams
• Creation, update and maintenance of the technical knowledgebase and documentation
• Providing technical support and mentoring to other members of the team
• Operating with in agreed security frameworks
• Maintaining technical qualifications and skill sets
• Perform upgrades to and installations of new servers/services
• Provide Technical Consultancy to our clients and other Capita teams
• Messaging system set up and administration
• Customer Service skills applied to difficult Users
• Planning and implementation of a scheduled program of patching / software upgrades
• Involvement in the design and implementation of Infrastructure solutions plus system performance tuning
• Report writing and their contribution to actual solutions/enhancements

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location: London United Kingdom

Time Type: Full time

Contract Type: Permanent