The Company

Our client is a membership organization, specialising within the financial services sector. They are looking for fixed term member support representative to join their Wellington branch, one of 14 locations across Australia, New Zealand, the UK and Asia.

About your new role

As a member support representative you will provide our members and internal & external clients with a high level of customer service and advice via technology. There are two positions available - a fixed term contract until June 2022 (11.30am-8pm) & a fixed term contract until October 2022 (Shift pattern - 1.30pm until 10pm).

• Provide advice, solutions and exceptional service
• Answering and actioning queries
• Accurately inputting and amending information in the membership database system
• Engaging in an outbound calling programme

What you will need to exceed

The top priorities in the role of Member Support Representative is exceptional customer service and communication skills and innovation.

• Customer service skills and experience preferably in a contact centre
• Delivery of innovation through strong relationships with technology enablers and external partnerships
• Active contributions to collaboration and knowledge sharing
• Experience applying commercial acumen that has added demonstrable value to organisations and their customers

What you will get in return

An environment that supports your well-being with emphasis placed on ensuring work life balance and connectivity through virtual and in person social activities ranging from virtual Pilates to boom box Fridays, and our benefits also include Scholarship program, staff retail discounts and internal Career development and so much more!

• $55,000 base salary + 3% kiwi saver contributions
• Weekends off
• Christmas and Easter off (other public holidays are on a volunteer basis)
• R U OK day
• Volunteer day
• EAP and mental health aid
• Social club
• Inclusive and diverse team culture

Next steps

If you are interested please APPLY via the link below or reach out to Sophie at sophie.vincent@randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.