Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Coverage of live sports and arts events for major UK and overseas TV Broadcasters is crucial to both their commercial success and excellence in customer service. It has a key role in delivering a high value revenue stream for BT Enterprise’s Media & Broadcast division and allows BT to innovate and collaborate with both suppliers and customers to keep BT at the forefront of TV service delivery in an ever changing broadcast industry.

You'll have the following responsibilities

Lead and manage a team of field engineers across a wide geography, ensuring adequate trucks and people resources are available to meet customer demand and appropriate training and skills are in place

Be accountable for the day-to-day running of the Media & Broadcast TV Outside Broadcast service within BT Networks and take ownership of all events and issues that impact on the customer experience 

Have a comprehensive end to end technical understanding of the products and services that the operational teams manage, and to provide support and leadership for the wider Operations team. 

Responsible for driving a culture of service obsession throughout Media & Broadcast Operations and driving continual service improvement.

Lead on new TV Outside Broadcast service initiatives, providing service information to the service management team to support new operational practice and customer service deliverables.

Responsible for managing escalations from internal and external stakeholders and relaying the required information effectively and within time.

Work closely with colleagues within the wider Media & Broadcast function to ensure consistency, and ensure regular engagement that allows for support of absences, illness or periods of high activity. 

Personal ownership of own development within the area of Media & Broadcast and should strive to become a subject-matter expert in TV Service Delivery and associated technologies. Should be able demonstrate this development through regular, formal service report writing and system performance presentations into senior management. 

You'll have the following skills & experience

Experience managing and leading a team of remote engineers, preferably within a Field Services environment 

Technical background, preferably within networks / products used by Media & Broadcast

Deep understanding of broadcast network technology and Outside Broadcasting 

Problem solving with an ability to prioritise activities in order to deliver flawless customer service 

Good communication, both written and verbal, with experience in collating post-incident reports and defining improvement actions

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)   

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!