Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code.

Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

We want to make developing software in Markets easy, pleasant and safe.

How will we work?

• We will treat developers as clients.

• We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates

• We will build a knowledge base of these tasks, so that we can respond promptly and efficiently

• We will support all communication styles that work for developers – chat, mail, calls.

• We will enable developers to raise issues with minimum effort to track progress, our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points

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