Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

Microsoft’s mission is to empower every person and organization on the planet to achieve more, and nowhere is this mission more visible than the Microsoft Store. Each year, the Microsoft Store reaches more than 2 billion customers on Xbox, Windows and Microsoft.com, providing the tools, training and technology they need to bring their vision to life and thrive in an increasingly online world. We’re looking for the best and brightest to join our talented and diverse team. If you are interested in a career where you can inspire customers and make an impact while building lifelong skills, we’re the place for you!

Responsibilities

You will be an individual contributor for a large scale content management system (CMS) migration for key consumer experiences across the Microsoft digital shopping experience.  Maintaining a high bar for customer experience and platform quality will be critical in this role as well as the ability to work across several business teams and align them on a single consumer focused strategy.  You will contribute to the overall evolution of the ecommerce platform, finding ways to simplify processes while scaling with proven ecommerce implementation practices.  You are a respected leader of projects with a deft of ecommerce experience who isn’t afraid to roll up their sleeves when needed and knows how to manage expectation within a highly matrixed organization.

Responsibilities include, but are not limited to

• Support Microsoft.com in large scale CMS migration for 190 markets the broader Marketing and Consumer Business (MCB) organization
• Lead Microsoft Stores cross organization ecommerce transformation, change management, user acceptance testing, and planning across teams.
• Contribute to the overall evolution of the ecommerce platform, finding ways to simplify processes while scaling with proven ecommerce implementation practices.
• Develop opportunities to engage with engineering and speed up onboarding lifecycle and automation for deploying the ecommerce platform.
• Manage a highly matrixed set of stakeholders, including c-suite executives to maintain a clear line of sight into planning’s book of work.
• Be the voice of the customer in all meetings, challenging assumptions with data and maintaining a long-term vision for Microsoft Store.
• Travel: 0 – 25%

Qualifications

• Minimum 6 years of relevant experience in product planning, product management or program management.
• Proven track record of managing all aspects of a product lifecycle by working across multiple stakeholders.
• Proven track record of delivering results and earning trust in a matrix environment
• Strong problem solving and analytical skills
• Excellent facilitation and presentation skills
• Previous e-commerce experience required
• Familiarity with Adobe Experience Manager a plus
• Experience with Microsoft Engineering project management tool – Azure DevOps (VSO) is a plus
• Bachelor's degree or equivalent experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.