Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

An exciting opportunity has arisen to join the recently formed Merchant Services Gateways team within Lloyds Banking Group and become an integral part in shaping the future of payments acceptance.

Job Description

As the UK’s largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy.

As part of our key strategic priorities, we're developing our gateway products to meet the evolving of merchants: Our mission is to become the partner of choice for UK merchants to accept payments across all channels, and we're now recruiting for an individual to manage the commercialisation of our proposition.

This is a specialist commercialisation role, sitting within our product team. Accountable for the go-to-market strategy for Lloyds Bank payment gateway solutions across the different segments and markets. The role involves working closely with the rest of the product team and supporting the sales and relationship management teams in support of the agreed P&L objectives for the products.

Strategy & Execution

• Support and develop annual commercial objectives and multi-year outlook strategy for gateway products.
• Collaborate closely with the Gateways Product & Innovation team on innovation strategy and product roadmap, as well as with the Gateways Partnerships & Third Parties team on partnership roadmap, to ensure alignment in setting and delivering strategy, and prioritisation through strong business cases & client demand
• Keep a client-centric approach focused on delivering solutions for merchant needs by proactively finding and implementing strategic commercial harmonies within the broader team, and beyond
• Develop close cross-functional relationships internally and externally to influence and prioritise in order to secure plan success
• Working closely together with our teams to host regular sessions to cover strategy, pipeline and progress against goals for all products

Product commercialisation

• Develop the go to market and growth strategy for the gateway products: through portfolio analysis, clear segmentation opportunities & identification of strategic merchants. Seeking commercial opportunities in new segments, as well as expanding in existing segments
• Scan the market and analyse competitors, to identify commercial opportunities, strategic differentiating factors and unique selling points
• Conduct pricing analysis and support pricing strategies, evaluating the efficacy of pricing on strategic goals and providing recommendations on adjustments/reorientation
• Ongoing analysis of the commercialisation strategy via developing progress reports, updates, dashboards, etc. to be able to identify and mitigate objectives that are off track as soon as possible.
• Collaborate closely with our sales and RM teams including ensuring they have specific sales toolkits available (sector specific collateral, demo websites, product specific libraries, business use cases) and collaborating on strategic merchant pitches. Ensure they are aligned with strategy, brand/product identity and storytelling guidelines.
• Identify and project-manage scalability opportunities, such as commercialisation via third parties or self-serve digital journeys
• Lead on forensic reviews for deals not won, helping shape sales strategy & product roadmaps

Marketing and Communications

• Drive the production of sales collateral and marketing materials
• Identify and support external marketing activities and key industry events
• Proactive development of client case studies and revisions of digital narrative and sales collateral

What are we looking for:

If you're passionate about customer-centric innovation in the payments space and you enjoy being part of tangible change, we're the right team for you. We welcome applications from all who are excited by the prospect of delivering a best-in-class merchant services proposition and who can demonstrate the following:

Essential skills:

• Planning, organisational and communication skills (both written and oral)
• Excellent interpersonal skills to enable effective liaison at all levels
• Good analytical skills
• Proactive thinking
• A high level of self-motivation
• Commercial mentality
• Ability to always keep customers’ best interests in mind

Experience:

• Experience in the payments acceptance industry is required for this role
• 5+ years management in a merchant services/gateway environment
• An up to date knowledge of Industry related technical and regulatory development
• Knowledge of relevant third party suppliers and partners
• Proven ability to build and maintain relationships
• Proven success in managing cross-functional relationships and influencing at the highest level
• A commercialisation/business development background

What we offer you:

We're a diverse team of motivated colleagues from a range of backgrounds. We believe that having a diverse team helps us to deliver the best service for our clients and for the Bank. In our team we champion an inclusive culture where everyone is welcome and respected. Join us and be part of an inclusive, values-based culture focused on making a difference. In addition, we offer:

• A competitive salary
• A flex cash pot you can adjust to suit your lifestyle
• A generous pension contribution
• A variety of top-class benefits, including private health cover
• 30 days holiday plus bank holidays

We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.