ROLE RESPONSIBILITY:

Logistics Coordinator 

G4S Patient Transport Services, University College Hospital London - NW1 2BU 

£12.50 per hour

Full Time - 45 hours per week 

Job Outline:

To ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journey’s with care and respect.

Responsibilities:

Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.

Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.

Deal with all routine routes in a timely manner so that an appropriate response is provided.

Liaise with the management team to identify any potential problems.

Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.

Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.

To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.

Support all administration for holidays, sickness and overtime escalating to HR where required.

Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.

Organise and allocate resources to optimise service delivery.

Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians.

Assist in the planning of the shift rosters, ensuring relevant cover throughout the year.

Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.

To accurately record and update all call information on the appropriate electronic systems in accordance with the Data Protection Act.

Operate within the equality and diversity framework at all times.

THE IDEAL CANDIDATE:

 Essential Criteria:

Previous Call Centre experience, either inbound or outbound

Excellent Customer Service Skills, with caring attitude towards patients and an outgoing friendly manner.

Ability to show empathy and respect.

Excellent communicative and problem solving skills with strong time management ability.

I.T. Literate (i.e. Microsoft Office Suite).

Able to deal with multiple tasks and prioritise, keeping an eye for detail.

Able to work on own initiative and proactively as well as effectively as part of a team.

Ability to remain calm and professional at all times

 Desirable Skills:

Knowledge of Patient Transport Services and patient mobility preferably inline with G4S criteria.

Experience of working in a confidential environment.

Full Driving Licence.

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.

The safety of our staff and patients is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery.