An exciting opportunity for a fluent Dutch and English speaking individual to join an organisation that provides linguistic services to their clients. The successful candidate can be located in either the UK or the Netherlands.

This role sits within the operations team and will be responsible in providing outstanding customer service to clients.

Day to day you will:

• Communicate effectively with clients ensuring you understand their needs and responding to queries
• Sourcing for linguists that meet clients requirements
• Resolving concerns and complaints and escalating serious concerns
• Constantly building rapport with both clients and linguists
• Working across various in house systems on a daily basis
• Assist with the training and on boarding of new candidates

To be successful in this role you will:

• Fluent in both Dutch and English - This is essential, please ensure you clearly communicate this in your application.
• A strong communicator with the ability to build relationships over the phone
• Confident in communicating with Clients and staff over the phone
• Ability to pick up new systems quickly
• Customer service background or previous experience working as a linguist or Translator would be beneficial
• Strong time management
• Ability to plan your own workload

This is a full time, permanent opportunity which is fully remote working. This is an opportunity to work for a large business which offers superb career progression opportunities.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.