Agile Working Options

Flexible / Variable Hours

Job Description Summary

Works as part of a team to deliver an excellent customer experience by proactively identifying and meeting their financial and service needs and delivering fair outcomes. Works collaboratively with colleagues to attract and retain customers and deepen their relationship with the bank, referring to the right person or channel as appropriate. Ensures all customers are dealt with professionally and identifies and supports customers in vulnerable circumstances. Embeds LBG priorities, Helps Britain Prosper and role models the Group Values, Behaviours and Code of Responsibility

Job Description

â–ª Assists in the management and maintenance of banking accounts by performing clerical tasks (e.g. opening new accounts, entering customer data into banking systems, etc.) in accordance with established operational processes.

â–ª Carries out simple procedural tasks to support management of external client relationships.

â–ª Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.

â–ª Carries out routine customer needs support tasks and assists others by following established procedures.

â–ª Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.

â–ª Supports development of personal capabilities by pursuing existing formal and informal training opportunities.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.