Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

In this job you’ll build, deploy and support our chat and messaging solutions in LivePerson used by thousands of customers daily. Focused on delivering a brilliant customer experience, you’ll ensure they quickly get to the right information and support for their needs.

All this will be delivered on a platform that’s available 24/7 and underpinned by intelligent bots, which augment the work of our customer service agents and improve the efficiency of our chat and messaging channel

You'll have the following responsibilities

Building and implementing reusable frameworks with LivePerson

Implementing LivePerson inside pages that inject JavaScript via Adobe Experience Manager

You will be an active Team member in an Agile SCRUM team and be part of the ceremonies

Responsible for technical analysis and troubleshooting of operational and security related issues

Creating scalable conversational designs and integrating the Web systems using JavaScript

Collaborating with Product Owner, Developers, Tester, Engineering Manager and Cloud Engineer

Providing post-release and incident support

You'll have the following skills & experience

Essential Skillset/Experience :

LivePerson Conversational design and messaging

Usage of the LivePerson platform, configuration of skills, campaigns, conversations

Exposure or interest in JavaScript development including HTML & CSS, used to integrate LivePerson within Web solutions including analytics

Focus on quality, automation, and metrics

Nice to have Skillset/Experience :

Any Conversational Design tool is a plus, I.e. IBM Watson, Google DialogFlow, Microsoft Luis or Amazon Lex

JSON Manipulation, API integrations

Performance optimisation

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Pension scheme (10% employer contribution)

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!