Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This role provides effective 3rd line operational support, build and RCA for Linux Enterprise Cloud servers & Legacy Linux computing infrastructure. It manages key stakeholder and customer relationships and provides operational excellence and leadership across all Linux systems.

You'll have the following responsibilities

Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer

Be a Subject Matter Expert for Linux compute platforms operations & service

Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs 

Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. 

Support Technical engagement of the team in the Problem Management process. 

Provide Line Manager early sight visibility of issues and concerns that could impact the DI objectives, and effectively manage escalations. 

Support the Operational elements on transformational opportunities to help meet DI and business objectives and influence the business to adopt recommendations. 

Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. 

To provide analytical and innovative input to projects/operational issues as well as support negotiations.

Pro-active improvement through automation and monitoring

Work on and own complex problems

Support a high performing environment

You'll have the following skills & experience

Essential Skills:

Experienced in owning and troubleshoot complex technical faults within the Infrastructure Linux area. 

A very good working knowledge of Linux, able to contribute and support new technological initiatives. 

Can prioritise resources 

Flexible and adaptability to out-of-hours working where required. understands customer requirements and can support changes in operational delivery plans in real-time.

Sound knowledge of Incident and change management processes and systems (AutoFix/HPSM)

Expected to work as part of the team and contribute to team effort as required

Desirable Skills:

Capable of delivering to high expectations and performance goals 

Ability to engage people and implement change whilst delivering excellent business results. 

Continually supports what is right for the business, a can-do approach 

Basic understanding of NAS and SAN storage capabilities. 

Able to explain difficult concepts to colleagues to ensure that the meaning is understood. 

Good documentation skills (requirements gathering and description, improvement proposals, process and procedures, training procedures). 

Good use of MS Office suite of tools (Word & Excel).

Able to apply self-learning and improvement 

Can challenge the way of doing things to develop and refine a standard operating environment

Understand the impact of technical outcomes on the business. 

Basic understanding with DevOps tool chains including Docker, GitLab & Jenkins 

Basic understanding with Ansible, Terraform, and related orchestration tools.

Good understanding of how to secure information on managed Assets (EDR) 

Planning and scheduling: Manages own time to meet agreed targets. 

Project Management Methodology: Capable of owning a work package and where needed supporting the general aims and requirements of the project. 

Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. 

Experienced in Infrastructure management tools relevant to technology. 

Escalation of risks and issues that may impact service delivery. 

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!