Job Purpose:

To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team.  Support the Finance & Contract Support Manager / Client Finance Manager with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.

Key Tasks:

Contract

Build and develop relationships with key business and account stakeholders, customers and external agencies.

Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.

Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.

Compiling of the Contract Review Business Unit pack

Conducting supplier surveys on MySupplier

Compiling of the Customer Monthly Management Report

Liaising with the client regarding payment of invoices

Weekly debt calls with contract teams

Site inductions

Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.

Continually develop systems to maximize efficiency benefits for the customer and GWS.

Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

Finance

Support the preparation and delivery of monthly Contract and Business Unit Reviews.

Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.

Managing the Contract Support Team to control the invoice pool.

Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.

Raising Purchase Orders when required.

Reviewing open Purchase Orders.

Policy and procedure compliance.

Comprehensive spend tracking.

Manage the team’s submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.

Drive high quality financial performance to influence P&L result.

Ad-hoc reporting as requested by Business Unit or Business/Finance.

Team KPI management and support

Preparation of journals

Dynamics AX system champion

Quality                                                                                                           

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements

Reporting and management of work management system

Logging hazards & customer feedback on the QHSE Management Portal.

Management reporting.

Share best practice and innovation

People

Build a Contract Support Team and ensure team is effectively utilised.   

Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery. 

Update labour allocations to ensure accurate client reporting.

Holiday and sickness tracking and trending.

Lead the team performance through motivation and commitment. 

Provide knowledge and understanding to coach and support others. 

Hold Contract Support Team Meetings to share business updates and best practice.

Conduct Appraisals annually and Personal Development Plans as and when required.

Culture carrier and promotes best practice.

Building relationships

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.

Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Processes, Procedures and Reporting

Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team. 

Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.

Demonstrate knowledge of procedures and processes and deliver these to the required standard.

Deliver and maintain compliance through the required procedures and processes through the Contract Support Team. 

Education / Skills / Knowledge

Hold academic passes with at least GCSE Maths and English or equivalent.

Higher educational qualifications to ‘A’ level (or equivalent)

Highly computer literate

IT Skills to achieve key tasks and give the business a sound reporting base.

Superior written and verbal communication skills with strong oral presentation skills.

Capable of working in a matrix environment.

Organised and open to new ways of working to challenge inefficiencies

Thorough understanding of business and customer-facing environments.

Understands the requirements of operating in a contract environment

Previous experience of a service industry role

Been a part of a high-performing team.

Management skills to maximise the performance of staff working directly for them and others

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.