Kiehl's Customer Representative (KCR) House of Fraser Norwich (15 hours per week)

Kiehls was established in 1851 as an apothecary an the East Village of New York. We are a fast growing brand with an entrepreneurial  spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. We want to empower women and men making them feel more confident by offering a personalised and luxury consulation for skincare using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You're passionate about exceptional service and luxury skincare even if you dont yet have experience within this industry. You're approachable, friendly and thrive working in a team to create a positive working enviroment with your colleagues and for your clients on counter.

You'll have the opportunit to attend Kiehl's training and education as well as benefit from L'Oreal learning opportunities so you can develop yourself within your role, opening up career paths such as becoming a Counter Manager, Business Manager, Boutique management or Area Manager in the future.

Mission:

To provide exceptional service to Kiehls customers and achieving sales target.

To be successful...

- Ability to work flexabily during retail hours, which is likely to include evenings, weekends and holidays (except Christmas Day)

- Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide  best results for clients.

- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.

- Are comfortable to traffic stop when relevant, to share Kiehls products with more people.

- Ability to use POS software and other digital systems required to successfully run the counter.

- Maintain the counter/store quality and merchandising including appearence and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.

- Develop positive relationships with department store floor managers and head office.

- Be a brand ambassador with your attitude, eventing and on brand grooming.

- Convey passion and master story telling.

- Connect with our clients and care, provide good dolutions and after sales/clientelling.

Working with us, you will be at the heart of our ambition to win over 1 billion consumers and offer the best in beauty to everyone on the planet. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competative salary package and excellent benefits, including amazing discounts across the L'Oreal portfolio.