Are you aged 18 – 24, unemployed and claiming Universal Credit? If yes, then this job could be the perfect match for you and help you kickstart your journey into the workplace. To read more on the Kickstart Scheme set up by the government, please visit: https://www.gov.uk/government/collections/kickstart-scheme.  

Please speak to your job centre work coach before applying to this role. Without their referral, you will not be eligible to apply. 

This role will be 25 hours a week, Monday – Friday. We are a flexible employer which means we work both at home, and in the office. Your hours and days in the office will be agreed with your line manager prior to starting.  

We are proud to be an equal opportunities employer and are proud of our inclusive and diverse workforce. If you have a disability and/or require any reasonable adjustments to be made ahead of your interview, please let us know and we will make any necessary arrangements. 

Roles and Responsibilities:  

• Assist with reviewing and communicating all planned network changes and planned maintenance to our customers  

• Assist with maintaining, running & developing our customer databases  

• Liaise with internal teams and customers to understand our continuous improvement objectives  

• Build relationships with internal stakeholders 

• Work closely with the Network Change Management Teams on Network change projects  

• Understand, in conjunction with the Partner/Customer, their need of TalkTalk’s services.  

Additional Support you will receive: 

• Teamwork 

• Communication 

• Problem solving 

• The use of office applications 

• Developing a growth mindset 

• Working independently and potentially working remotely 

• Dealing with difficult customers/stakeholders 

During the placement, you will be fully supported through the following ways: 

• Regular check ins with your manager  

• Informal monthly check ins with the Early Careers Manager and other kickstart colleagues   

• Training and development workshops to support employability and interpersonal skills  

• An assigned buddy within your team  

• A mentor from our senior leader population  

• Bespoke Kickstart diary to capture your learnings and progress throughout  

• CV/LinkedIn and Job Application support with mock interviews  

• And so much more… 

The Company 

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. 

We’ve created a working environment where you can be yourself and give your all. This 6-month placement promises to be exciting, meaningful, and challenging. If this appeals to you then please click apply.  

The Department 

For our larger, valuable and more complex larger (Enterprise) partners and customers, there is a requirement for a higher level of technical assessment and consultancy when our Change Management or Incidents has an impact.  

Within this department, we are responsible for tactically reviewing and overseeing TalkTalk Business’ change & incident management with priority towards larger Partners & Customers.  

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.