Are you aged 18 – 24, unemployed and claiming Universal Credit? If yes, then this job could be the perfect match for you and help you kickstart your journey into the workplace. To read more on the Kickstart Scheme set up by the government, please visit: https://www.gov.uk/government/collections/kickstart-scheme.

Please speak to your job centre work coach before applying to this role. Without their referral, you will not be eligible to apply.

This role will be 25 hours a week, Monday – Friday. Hours per day will be agreed with your line manager. Please note this role will be based in Gateshead.

The Company

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. This 6-month placement promises to be exciting, meaningful, and challenging. If this appeals to you then please click apply.

The Department

The Voice Assurance Co-ordination team are based in the Gateshead office and are responsible for managing all faults and queries for all TTB Customers with voice products including Hosted Telephony and PBX. In addition, to provide support and assistance to the MAC team and technical support teams, while giving first class customer service. The team comprises two first line co-ordinators and eight second line engineers all dedicated to resolving customer faults in a timely fashion and delivery an outstanding customer service

Roles and Responsibilities:

To manage all faults and queries for all TTB Customers with voice products including Hosted Telephony and PBX. In addition, to provide support and assistance to the MAC Team and Technical Support Teams, while giving first class Customer Service.

Main tasks will include:

Provide a first class Customer Service experience

Fault logging

Resolving faults appropriate to a first line role

Utilising in house systems and applications

Purchase Order requisition

Engaging with other peer teams

Additional Support you will receive:

· Teamwork

· Communication

· Problem solving

· The use of office applications

· Developing a growth mindset

· Working independently and potentially working remotely

· Dealing with difficult customers/stakeholders

During the placement, you will be fully supported through the following ways:

· Regular check ins with your manager

· Informal monthly check ins with the Early Careers Manager and other kickstart colleagues

· Training and development workshops to support employability and interpersonal skills

· An assigned buddy within your team

· A mentor from our senior leader population

· Bespoke Kickstart diary to capture your learnings and progress throughout

· CV/LinkedIn and Job Application support with mock interviews

· And so much more…

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.