Are you aged 18 – 24, unemployed and claiming Universal Credit? If yes, then this job could be the perfect match for you and help you kickstart your journey into the workplace. To read more on the Kickstart Scheme set up by the government, please visit: https://www.gov.uk/government/collections/kickstart-scheme.  

Please speak to your job centre work coach before applying to this role. Without their referral, you will not be eligible to apply. 

This role will be 25 hours a week, Monday – Friday. We are a flexible employer which means we work both at home, and in the office. Your hours and days in the office will be agreed with your line manager prior to starting.  

We are proud to be an equal opportunities employer and are proud of our inclusive and diverse workforce. If you have a disability and/or require any reasonable adjustments to be made ahead of your interview, please let us know and we will make any necessary arrangements. 

Roles and Responsibilities:  

The Quality & Risk Administrator will support our Wholesale Services team to deliver excellent quality services and to mitigate risk by co-ordinating and delivering data correction and risk framework activities. 

We support our customers by making sure that the address records are accurate for the emergency services to use, when a 999 call is made.  

This role is also key to support adherence to our risk framework and compliance with business standards by delivering a number of administrative and reporting tasks. 

Responsibilities: 

Emergency database address correction activities.  

Engaging wholesale partners to issue address exceptions for correction. 

Helping to educate our partners re the importance of, and how to correct data, handling objections where they arise. 

Capture business risks and mitigating actions from stakeholders. 

Ensure colleagues complete mandatory training and other ISO9001 accountabilities. 

Update and issue quality related business reporting. 

To be successful in this role you will need the following in your skill set: 

• Be able to work autonomously.  

• Know how to use Microsoft office programs to a basic level. 

• Able to communicate clearly and succinctly by email, call or video with business stakeholders or Wholesale partners. 

• Analytical mindset. You can spot trends in information and question when things don’t look right. 

Additional Support you will receive: 

• Teamwork 

• Communication 

• Problem solving 

• The use of office applications 

• Developing a growth mindset 

• Working independently and potentially working remotely 

• Dealing with difficult customers/stakeholders 

During the placement, you will be fully supported through the following ways: 

• Regular check ins with your manager  

• Informal monthly check ins with the Early Careers Manager and other kickstart colleagues   

• Training and development workshops to support employability and interpersonal skills  

• An assigned buddy within your team  

• A mentor from our senior leader population  

• Bespoke Kickstart diary to capture your learnings and progress throughout  

• CV/LinkedIn and Job Application support with mock interviews  

• And so much more… 

The Company 

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. 

We’ve created a working environment where you can be yourself and give your all. This 6-month placement promises to be exciting, meaningful, and challenging. If this appeals to you then please click apply.  

The Department 

The Quality & Governance team supports quality monitoring, adherence to ISO9001 standards and regulatory compliance across TalkTalk Wholesale Services and TalkTalk Business Direct to reduce our business risks.   

We support the business by providing practical guidance and support, maintaining our quality framework and hands on help with correction activities.   

We are a small but supportive team, with a great range of experience and drive to make continual improvements.  

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.