Are you aged 18 – 24, unemployed and claiming Universal Credit? If yes, then this job could be the perfect match for you and help you kickstart your journey into the workplace. To read more on the Kickstart Scheme set up by the government, please visit: https://www.gov.uk/government/collections/kickstart-scheme.

Please speak to your job centre work coach before applying to this role. Without their referral, you will not be eligible to apply.

This role will be 25 hours a week, Monday – Friday. Hours per day will be agreed with your line manager.

The Company

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. This 6-month placement promises to be exciting, meaningful, and challenging. If this appeals to you then please click apply.

The Department

The Loyalty team sit within the wider commercial function at TalkTalk and are at the heart of all customer execution activities. Working in close collaboration with base management, marketing, sales and other operational areas, the Loyalty team get involved with a range of customer initiatives that provide lots of challenge and reward.

Roles and Responsibilities:

As Customer Loyalty Executive your role will be critical in supporting the Loyalty function at TalkTalk to deliver and execute treatment plans for TalkTalk’s existing consumer customer base.

You’ll be exposed to lots of variety. From investigations into Loyalty Programmes, understanding and relaying customer feedback, to making recommendations and supporting several loyalty initiatives and activities.

You’ll be a self-starter who is driven and results orientated and have the ability to think from a customer’s perspective. Excellent people and communications skills are a must along with the ability to work in a challenging yet really rewarding environment.

You will work closely with the Senior Loyalty Managers, Base Management and Execution teams to support delivery of customer loyalty and base management initiatives. You will own the process of aggregating customer feedback and research that is available within the business from a loyalty perspective and relay this with recommendations to provide additional customer value. You will be responsible for the monitoring of base management, trading and market activity and consolidating this for the use of the wider Base Management, Loyalty and Trading teams to plan and report. You’ll undertake Loyalty Programme supplier investigations and make recommendations for compelling Customer Loyalty Programmes in the future. You’ll support with our Internal Communications for example, manage our customer experience page on the internal company intranet, keeping up to date, and producing weekly team blogs.

Additional Support you will receive:

· Teamwork

· Communication

· Problem solving

· The use of office applications

· Developing a growth mindset

· Working independently and potentially working remotely

· Dealing with difficult customers/stakeholders

During the placement, you will be fully supported through the following ways:

· Regular check ins with your manager

· Informal monthly check ins with the Early Careers Manager and other kickstart colleagues

· Training and development workshops to support employability and interpersonal skills

· An assigned buddy within your team

· A mentor from our senior leader population

· Bespoke Kickstart diary to capture your learnings and progress throughout

· CV/LinkedIn and Job Application support with mock interviews

· And so much more…

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.