Are you aged 18 – 24, unemployed and claiming Universal Credit? If yes, then this job could be the perfect match for you and help you kickstart your journey into the workplace. To read more on the Kickstart Scheme set up by the government, please visit: https://www.gov.uk/government/collections/kickstart-scheme.  

Please speak to your job centre work coach before applying to this role. Without their referral, you will not be eligible to apply. 

This role will be 25 hours a week, Monday – Friday. We are a flexible employer which means we work both at home, and in the office. Your hours and days in the office will be agreed with your line manager prior to starting.  

We are proud to be an equal opportunities employer and are proud of our inclusive and diverse workforce. If you have a disability and/or require any reasonable adjustments to be made ahead of your interview, please let us know and we will make any necessary arrangements. 

Roles and Responsibilities:  

• Managing a professional relationship with our key partners.  

• Ensuring that all our partner queries received are resolved promptly, efficiently and accurately.  

• Learn how to interact with our Partner/Customer and internal community across a multitude of channel options. 

• To be able to manage time effectively to deal with and prioritise workload generated from the customer base.  

• Understand the communication with internal departments and external networks to rectify problems and offer solutions, whilst maintaining view of the committed targets. 

Additional Support you will receive: 

• Teamwork 

• Communication 

• Problem solving 

• The use of office applications 

• Developing a growth mindset 

• Working independently and potentially working remotely 

• Dealing with difficult customers/stakeholders 

During the placement, you will be fully supported through the following ways: 

• Regular check ins with your manager  

• Informal monthly check ins with the Early Careers Manager and other kickstart colleagues   

• Training and development workshops to support employability and interpersonal skills  

• An assigned buddy within your team  

• A mentor from our senior leader population  

• Bespoke Kickstart diary to capture your learnings and progress throughout  

• CV/LinkedIn and Job Application support with mock interviews  

• And so much more… 

The Company 

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. 

We’ve created a working environment where you can be yourself and give your all. This 6-month placement promises to be exciting, meaningful, and challenging. If this appeals to you then please click apply.  

The Department 

Working as part of the Customer support function, this role will be to deliver a professional level of service to our Partners, establishing successful relationships and ensuring accountability for all requests and actions. You will support with administration tasks to help manage successful delivery of committed service levels whilst achieving operational and contractual targets. 

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.