Description

This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a IT Support Specialist to accommodate field users in an ever-changing, active environment. We especially want to hear from Help Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. Located in Toronto, Ontario, the Help Desk Analyst opportunity is a permanent role.

What you get to do every single day

- Independently investigate and implement solutions to technical issues

- Solve technical help tickets submitted via phone, email, and walk-ups

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

Requirements

- 2+ years of prior experience

- Understanding of basic networking concepts

- User administration and bug fixing in a client-server environment

- IT support ticketing system experience

- Good understanding of IP Routing Protocols

- General familiarity with Group Policy

- Foundational knowledge in Microsoft Windows Server

- Earlier work involving VLAN

- Previous experience working with IP Routing

- Skills in IP Routing Protocols

- Comprehension of Wireless Networking

- MS Windows 10 experience preferred

- Proven knowledge of Active Directory

- Wide ranging experience with Networking

- Quality experience with Networking

- Proficiency in Microsoft Windows Server 2008

- Solid understanding of Microsoft Azure

- Well-founded grasp of Microsoft Office 365

- Practical knowledge of DHCP DNS

- Experience with MS Windows Server 2012

- Ability to simplify complex problems and build solutions