IT Support Engineer - 6 month contract / ASAP start

• Varied help-desk/IT support role available as part of a national team
• Auckland based, remote working options available
• Mobile/Laptop provided, Start ASAP

Working for a Government organisation, you will provide onsite support to end users acting as our first point of contact for clients experiencing issues with their IT solutions or services. Supporting clients and systems at all locations nationally, you will necessitate after-hours work to assist in the resolution of faults. The BAU administration of the IT service desk and escalating issues to the relevant support teams.

Key responsibilities:

• Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.
• Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc.
• Onboarding and offboarding of staff ensuring users are informed about IT processes.
• Maintain and update internal IT documentation, how-to guides, standards, and procedures.
• Maintain a technical understanding of the desktop infrastructure and its relationship to the business
• Liaise with vendors and clients, as required, to resolve issues.
• Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.
• IT user training where required.

Experience:

• Prior experience in a helpdesk / IT support role in multisite organisations.
• Solid technical background with regards to hardware, software and telecommunications.
• Maintaining positive relationships with internal and external stakeholders.
• Experience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.
• Excellent customer service skills.
• Experience working independently and with a globally dispersed team.
• Some basic network troubleshooting knowledge (IP, DNS, DHCP).
• User management practices including onboarding/offboarding.