Simply Business is a new type of insurance company, using all of the above to create the best possible insurance experience for small businesses and self-employed people. 

We love working here, and have even taken the number one spot in the Sunday Times Best Company To Work For 2015 and 16 lists; we’ve stopped entering now to focus on a few bigger projects, but you get the idea. It’s a great place to work.There are currently over 500,000 active Simply Business insurance policies in the UK alone. And we have offices in London, Northampton and Boston, USA. 

Talking of offices, ours are bright, airy and geared up for really smart working. We’re flexible, with plenty of remote workers coming in and out, and we believe work and life should be hand in hand, rather than a juggling act. So no need to worry about school pick-ups, or a horrible commute.Our people are our most important asset, so we focus on building a working life that helps us thrive, not stick. We're proud of our inclusive and supportive culture, and we're passionate about creating an environment where everyone's cultural backgrounds, skills, and perspectives are valued.

 Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.We need a IT Support Engineer to join the BizOps team in our Northampton office

.***We are responsible for:

** Providing simple, intuitive, and hassle-free IT support to employees

* Supporting our internal users and driving technology change and enhancements throughout the organisation

* Creating, maintaining and enhancing self-service IT that empowers our users***As an IT Support Engineer you will

:** Serve as an escalation point from for the Service DeskProvide guidance and mentorship to the Service Desk team

* Have the ability and willingness to help us reach the next level

* Have the desire to automate manual processes

* You will be hands on in supporting our user base across our Northampton office as well as remote support for our Boston (US) and London offices as well as our Polish remote colleagues.

* Build self service solutions to help drive empowerment across the business

.* Own and run small to medium scale projects, managing stakeholders’ expectations

* Own problem records and collaborate with other teams in business to resolve problems as they arise

* Develop documentation for recurring issues and feed back to Service Desk

***Responsibilities include

:** Dealing with incoming Level 2 incidents and service requests in a professional and courteous manner via Slack, email and face to face.

* Correctly logging incidents and service requests, categorising and prioritising them in line with team process\procedures.

* Managing incidents and service requests through their entire lifecycle from the first point of contact through to resolution, keeping the customer informed of progress throughout.

* Assisting the BizOps Support Lead with current and future technical projects, such as new technology implementations and hardware refreshes

.*What we are looking for (required skills and experience):

** Administration of Google Workspace (User accounts, groups and core apps).* Administration of Microsoft Intune* Experience deploying, supporting and managing Apple Macbooks using JAMF* Experience deploying, supporting and managing Dell laptops running Windows 10* Experience of using service management and project management Tools (Fresh Service, Jira, etc.)*Desired Skills and Experience:

** Hands on experience with identity management platforms (Jumpcloud, Okta, etc,)* Experience supporting a complex AV environment* Proven experience of developing automation across business processes* Experience scripting Ruby\Python\PowerShell\GO-* Pension* Bonus* Free fruit&coffee/soft drinks* Flexi-working* Video Call with Hiring Manager* Final interview with Head of SupportPython, JiraPython, Jira