This role will provide the successful candidate with an opportunity to expand their application testing and release management experience into real-time business system solutions. This role will ensure system uptime, data integrity and actively driving changes and projects which support our National Supply Chain department.

Role Responsibilities:

• Providing level 2 support for National Supply Chain applications using ServiceNOW
• Coordinating and actively partake in test and release management activities for applications supported by National IT Supply Chain
• Performing root cause analysis related to incident management
• Receiving and coordinating application change requests using Service NOW ticketing system
• Coordinating and liaising with Business Partners
• Provide after hours support for business-critical functions based on a week-on rotating roster, approximately one in every 8 weeks.

 What’s in it for you:

• Market leading remuneration - $103,000 - $122,700 (including super)
• Be a part of a leading international retailer
• Collaborate with global and local teams
• Comprehensive on-the-job training and development program provided
• Join a team committed to your personal and professional development
• Work up to 10 days from home per month
• 5 weeks annual leave
• High level of autonomy and responsibility

 Selection Criteria:

• Proven experience in end-to-end application lifecycle management
• Strong troubleshooting and analytical skills
• Excellent stakeholder management and written and verbal communication skills
• Ability to be on call after hours on a rotational basis approx. one in every 8 weeks.
• Advanced experience in Microsoft Office Suite
• Basic to advanced knowledge of SQL and VBA is highly desirable
• Previous experience with SAP ERP, SAP Forecasting and Replenishment and SAP CAR is highly desirable
• Understanding of retail supply chain is highly desirable
• ITIL certification is highly desirable