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Due to internal progression, we have a brilliant new opening for an IT Service Operations and Recovery Manager to join us.

The purpose of this role is to manage the IT Service Operations & Recovery team and support all strategic projects and initiatives.

The team covers activities such as Monitoring & Event Management, Technical Operations duties for Reality PICK system, Incident Management and Disaster Recovery activities for Wolseley UK. They play an important part in minimising business impact to significant service disruption, both proactively and reactively.

Your base office location will be Ripon, however we offer flexible working, the team work on a shift basis.

Up for the challenge? Here’s what we’d like you to have:

• Experience of working a Service Desk or Incident Management environment

• Ability to lead, coach and support colleagues within the team

• Ability to work cross functionally with the business and technical teams in designing, presenting and evaluating technical disaster recovery strategies and plans

• Producing metrics, KPIs and reporting in relation to the team and processes

Here’s what we can offer you:

With us, there’s always opportunity to enhance your skills through our award-winning talent development scheme which offers a wide range of courses and professional qualifications for all levels.

Our people get benefits including:

• Annual bonus scheme

• Generous pension plan – matched up to 9%

• Holiday - 23 days increasing to 25 after 2 years’ service

• Staff discounts on hundreds of retailers

• Free access to health & wellbeing tools and initiatives

About us

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant in the UK. We’re currently growing as we work to bring the business closer to customers across the country, so it’s an exciting time to be part of the Wolseley team. We pride ourselves on excellent specialist know-how and are committed to becoming closer to customers, being easy to do business with and making sure we deliver on our promises.