Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence UK (BDUK) is looking for IT Service Desk Analysts based in based in Bristol or Milton Keynes, United Kingdom.

Position overview:

An exciting opportunity has arisen to join BDUK IT Service Desk Team, which provides first line IT Support to end users across the business.  Please note that previous IT experience is not essential, as IT Service Desk training will be provided.

Position responsibilities:

• Work with the user over the telephone or via email to resolve problems with IT service issues
• Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s
• Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
• Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
• Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
• Take ownership of  escalations when asked, deliver solutions
• Seek to improve process & procedures

Employer will not sponsor applicants for employment visa status.

PLEASE NOTE: The successful candidate will be expected to undergo a UK SECURITY CHECK/CLEARANCE.

Required Qualifications:

• Customer Service experience
• A willingness to work a day shift pattern (some weekend working on a rota)

Preferred Qualifications:

• Great communication skills, both written and verbal
• Ability to remain calm under pressure
• Good analytical skills

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Shift:

The position will be expected to work across a 7x24x365 day shift pattern. The role is to cover 5 days per week and will involve some weekend working on a rota basis.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.