IT Operations Senior Analyst Job Details

• Support, plan and provide technical leadership for all operational and project activities; act as SME and work with Group IT Architecture and Project Demand for strategic and tactical initiatives.
• Works within IT Operations team, as part of Group IT, across multiple sites 
• No direct reports
• Works with all IT teams across Company, including Solutions Architecture and third parties 
• Deliver services that are focused on customer experience and business outcomes

IT Operations Senior Analyst Responsibilities

• Senior team leader responsibilities include decision-making, coaching, mentoring, developing the team’s skills and managing conflict.  
• Learning these important team leader skills is an ongoing process that requires regular practice and use. 
• Responsible for filling in for IT Manager during their absence.
• Provide technical leadership for the IT environments within the tower
• Responsible for the availability of the infrastructure to agreed service levels utilizing multiple mechanisms, pro-active monitoring, resilient technical design and effective capacity planning to maintain the integrity and resilience
• Recommend and plan mitigation initiatives with regards to technology lifecycles
• Responsible for the definition, documentation and implementation of enhanced processes and administration practices that result in performant, scalable, reliable and secure technologies that meet regulatory requirements; work with the IT compliance team as required
• Identify risks, anticipate issues, create solutions and resolve problems in relation to project or service delivery
• Identification and remediation of vulnerabilities where appropriate in conjunction with Cyber Security team
• Responsible for creating low level technical designs based on a high-level design referencing the architectural governance framework
• Support the management of 3rd party suppliers and contracts therein
• Input into budget forecasting for effective management and upkeep of the environment
• Adherence to and participation in IT Service Management (ITSM) processes including, but not limited to, Change, Incident and Problem Management, specific to the application of ITSM across the company
• Continually evaluate technology usage to determine if we are using best of class at an appropriate cost; contribute to the business cases for technology investments
• Work with the Architect Team to support the development of the roadmap aligned to company goals, ensuring that these plans are understood and followed by members of the team
• Act as a consultant on IT project making sure that they are delivered in line with strategy
• Management of the IT DR capability for the technology tower, ensuring regular testing and ability to recover from a significant loss of IT services
• Have awareness of current technology trends and vendor roadmaps
• Establish and maintain good relationships with technology partners and 3rd party suppliers
• Input into regular reporting cycles for operational and governance purposes
• Champion a customer centric approach to service delivery
• Other relevant duties as requested 

IT Operations Senior Analyst Must Have Skills

• Five years of experience administrating IT systems and operational excellence.
• In depth knowledge required for software products and services including, but not limited to the following:  Windows Server 2012, Microsoft Azure, Active Directory, Office 365, Microsoft Exchange, VPN, Microsoft SQL Server, SharePoint, Data Protection Manager, Virtualization (preferably Hyper V), Terminal Services, Cisco networking (switches, routers and Call Managers) and Checkpoint Firewalls.  
• The candidate should have knowledge of and a healthy respect for Change Control.
• Experience working with 3rd party vendors and support organizations.
• Knowledge of industry standards and conventions.  Security, Disaster Recovery, etc.
• Good understanding of IT best practices and experience moving the organization towards them.
• Hands-on experience in troubleshooting hardware and software issues.  Proven analytical and problem-solving abilities.
• Strong interpersonal, written, and oral communication skills.  
• Actively participates in all team meetings and discussions whether in person, e-mail or by Video conference.  
• Proven ability to lead a team when called upon.
• Able to present ideas to people of all technical abilities.
• Experience documenting procedures, writing instructions and creating learning material.
• Self-motivated and directed with a “business first” attitude.
• Strong customer service orientation.
• A healthy knowledge of the IT industry in general, new trends and technologies that would benefit the business.  â€œKeep your finger on the pulse of the industry”
• Knowledge of Industrial Manufacturing (PLC) networks is a bonus
• Cisco CCNA or higher preferred.