New opportunity to join Aviva as an IT Configuration Management Analyst.

The Aviva Configuration Management team own and manage the Configuration Management Database (CMDB), as well as setting the direction for Configuration Management, utilisation, 3rd Party Supplier Configuration Management processes and SLAs. This role is about ensuring the accurate and timely recording of individual Configuration Items (CI’s) in the CMDB, ensuring that high levels of data integrity and accuracy are always maintained.  The accuracy and completeness of the CMDB is fundamental to driving value and influencing strategic decisions throughout the business and IT Community including Operational Resiliency and is critical to ensuring configuration items are trackable in the event of Incidents, Problem Investigations, and assessment of Changes.

In the new regulatory environment of Operational Resiliency, the ability to support the various Executive Risk Committees including the Board Risk Committee using CMDB data is essential.

Aviva has introduced “smart-working”, and the person in this role can be based anywhere in the UK, as long as they are comfortable regularly travelling to one of our offices.

Duties & Responsibilities

• Giving the assurance that only authorized and identifiable CIs are accepted and recorded from receipt to disposal.

• The selection, identification and labelling of all CIs. 

• Ability to lead on ensuring all owners with controls that affect the integrity of the CMDB are completing their tasks on time and to quality. Drive the resolution agenda

• Ability to own the integrity of the CMDB completeness and accuracy across multiple teams

• Able to increase interdisciplinary understanding among Aviva and external teams

• Able to Analyse and report on issues related to configuration and own the remediation

• Strong demonstrable knowledge of 3rd party config systems, integration methods and able to hold 3rd party suppliers to account for their config data

Skills & Experience required

• Someone from configuration analyst or change analyst background

• Experience of SQL is preferable, ideally in a financial services environment

• Experience in managing large volumes of configuration management data

• ITIL Qualification preferable

• Understanding of assyst and or other leading ITSM Config toolsets

• Demonstrates strong knowledge of Config Tooling Best Practise

• Structured way of working with strong problem-solving skills

• Demonstrate the highest levels of attention to detail

What will you get for this role?

• Salary from £25,000 to £45,000 depending on skills, experience, and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Manisha Dinesh a call on 07393 803498 or send an email to Manisha.dinesh@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role