We are looking to hire a Business Analyst to join our dynamic team to define and maintain business processes and functions to be supported by a range of Harrods applications.

About Us

Our IT department work in partnership as a trusted advisor to the Harrods business functions, working collaboratively with them to innovate our business and deliver transformational technology and change.

Harrods’ IT comprises of a broad and tailored offering to support our luxury store in Knightsbridge, the H Beauty sites across the country and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions. Our IT offering is supported by a mix of in-house technology and 3rd party partnerships, our success if defined by our integrated and united approach to a full IT operation. We are looking to adopt and implement best practices and ways of working to ensure that all our ITIL processes are both effective and efficient.

You will be part of a team responsible for delivering a consistent, clear and detailed set of business requirements and processes for Information Technology projects and programmes.

You will develop plans and proposals for the steps to be taken (including technology selection/ development) to realise the business requirements and at the same time develop, support and improve existing standards for Business Analysis processes and deliverables.

About You

To succeed in this role you’ll be an experienced Business Analyst ideally with a retail/ hospitality background. You will be accustomed to partnering with stakeholders on the full project life-cycle with both structured and agile project environments.

With a keen eye for detail you will be able to work effectively and get things done in a dynamic environment whilst managing multiple priorities. You will have excellent analytical and communication skills in both written and oral form. These are essential as you and your team collect, analyse, understand, challenge, champion and communicate the agreed interrelated business requirements for multiple projects across a complex programme of work.

We are looking for

• Experience working as a Business Analyst within more traditional project delivery methodologies.
• Experience with working with 3rd parties and internal development teams
• Able to solve complex problems and take a new perspective on existing solutions
• Experience in delivering analysis across the project lifecycle preferably in a retail environment
• Flexibility and readiness to adapt to changing priorities
• Experience of working on multiple projects

Our Promise to You

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

More immediately, you will benefit from an excellent benefits package, including a company pension, 25 days’ holiday and a day off on your birthday, up to 33% in-store discount, and much more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram