You will be embedded in Colleague systems and work closely with all of Technology teams, every area of the business and 3rd party suppliers to deliver Corporate Application solutions and projects whilst also providing 3rd line support of all corporate applications including Active Directory across multiple domains and Forests, Microsoft Exchange, Azure Environments, Office 365 in a hybrid environment, McAfee EPO and Symantec Altiris throughout TalkTalk.

You will liaise with IT Managers, Infrastructure SMEs, System Owners, OSPs and other Departmental Teams on a range of projects and so will need to have engagement from these individuals/teams and partners for successful project delivery. The role will also provide day to day interaction with infrastructure teams within Offshore partners and other Third Parties.

You will for ensuring that Corporate Application Services continually runs at optimum performance levels to deliver our customer's service expectations which will involve utilising TalkTalk specialists and partner resources.

• Contribute to the day-to-day delivery of all technical products & services (under the responsibility of the Head of Enterprise Infrastructure Services function in TalkTalk Technology) in line with relevant products and service.  Includes relevant cross-functional engagement to ensure optimum process flow and delivery.
• Professionally represent the Corporate Application Services team as a technical consultant on projects.
• Work within strict time frames, managing and escalating incidents where necessary
• Be part of a team of a specialised team to provide Corporate Application support, Documentation and technology delivery for critical systems that are fit for purpose and support the business in achieving business objectives/improve customer experience
• Contribute and provide direction and governance to TalkTalk and partners who manage and monitor corporate application services systems to identify performance, compliance and capacity issues.
• Contribute to the direction and transformation projects, providing enthusiasm, drive and energy to succeed, and by being a positive example to peers, project managers, team managers and Heads of Department.
• Work within a team to provide on call support within the infrastructure services function.
• Undertake infrastructure coordination related to application design and setup activities at different stages of a project’s life cycle
• Resolve issues and prepare status reviews and reports
• Interact and build positive working relationships with external stakeholders, suppliers, and vendors to deliver the needs of our business through collaboration
• Represent and undertake corporate applications tasks related to design and setup during various TalkTalk Projects.
• Maintain a good working knowledge and documentation of corporate applications, identifying future trends and services.
• Maintain a good knowledge of forthcoming industry initiatives and technologies.  Always be confident to suggest suitable solutions to issues and innovate where appropriate.
• Demonstrate a logical approach, balancing business requirements with a ‘keep it simple’ configuration strategy
• Work with our outsourcing partners to achieve an enterprise capable infrastructure layer with significant compute virtualisation and orchestration

To be successful in this role you will need the following in your skill set:

Must have:

• Excellent working knowledge of Multiple Active Directory environments, ADFS, Powershell, O365, MS Exchange, cloud coverage
• Knowledge of McAfee EPO, Anti-Virus, DLP and Encryption and Symantec Altiris, Patch management, Software packaging, OS Build and deployment.
• Understanding of industry standard system architecture and system management tools.
• Knowledge of ITIL and industry best practice frameworks and experience of Ticketing systems.
• Understanding of large ISP class networks
• Successful candidate for this role will have strong analytical and troubleshooting skills, with experience in integrating multi technology platforms and a desire to tackle the complex problems of scale.
• Ability to identify trends to elevate priority calls in accordance with standard protocols and escalation processes.
• Able to gather information methodically to troubleshoot and resolve issues and problems
• Ability to work in large multi - team environment
• Good attention to detail and creation of documentation to a high standard for the design, build and support of infrastructure.

Be great to also have

• Certification in Microsoft products covering Active Directory, Azure, Exchange and Office 365.
• Azure, Microsoft Operating systems, Windows DNS
• Experience of working both with on and offshore teams.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.