About the role:

We are looking for an entry to mid- level IT and System Support Specialist to support our client’s business by being the champion of core systems, hardware items and first tier IT set up across the Support Centre, their retail store network, and the Auckland Distribution Centre.

This role will involve being the first point of contact and first tier problem solver for all end user enquires in relation to IT support.   You will get an opportunity to work collaboratively with a mixture of internal departments (including Australia IT) and external suppliers to help resolve these enquires. You will be the local systems expert will need to be willing to get involved with the detail to understand process flows and system dependency.

Who you are:

• You will have pervious work experience working in similar fast paced businesses such as retail, distribution and/or FMCG
• Knowledge in Infinity, Accellos and Ignition systems would be beneficial but is not essential
• Strong problem-solving skills at a first-tier level
• The ability to put the end user and their experience first – and translate ‘IT speak into everyday business terms’
• Excellent organisational and planning skills
• A Diploma in Information Systems or Systems Admin would be beneficial