Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.

You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best

You'll have the following responsibilities

• Executing IP and Data Planning in line with change management best practices and the associated governance.

• Managing stakeholder and demand expectations through cross area engagement

• Developing technical capability through continued learning and use of Tech Pathways

• Have a working knowledge of the 21C network

• Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way

• Seek to improve, and work in line with, standardised processes and procedures, including automation 

You'll have the following skills & experience

• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team

• You will have extensive experience of network technologies and protocols within your native domain

• You will have awareness of the E2E service journey

• You will be able to adapt to emerging and evolving technologies, in line with Tech Pathways role mapping

Benefits

• 25 days annual leave (plus bank holidays)

• Pension scheme

• Shares Plan 

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc. 

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!