Duties & Responsibilities

• Partner with the Senior Account Manager to build long term relationships with the aligned panel of intermediaries and their teams in order to generate sales in line with agreed targets

• Jointly develop account plans to ensure business plan is achieved, including upcoming rate reviews and sales targets

• Identify potential prospect sales when working with members of intermediaries team updating Senior Account Manager, refreshing account plans as appropriate

• You will be the dedicated point of contact for issue resolution for external customers - take ownership, seek out answers from internal teams as needed and deliver/communicate to Intermediaries

• Identify trends in complaints though analysis and suggesting how to remove blockage / issue causing the problem therefore driving down complaints and customer dissatisfaction

• Manages complex complaints and coaches Sales Support providing best practice approach to resolving customer issues first time if possible

• To actively contribute to raising the team’s profile and creating a positive perception of the team internally and externally

• Keep Salesforce up to date, obtain feedback from intermediaries and highlight key prospects to manager in order to maximise sales leads

• Develop capability within the sales support team providing training and coaching from both a technical and behavioural perspective

Skills & Experience required

• Excellent customer service skills

• Highly effective relationship management skills with the ability to develop and maintain strong relationships with intermediaries and their teams.

• Strong communication skills

• Ability to work confidently with the financial elements of the role including sales / quotes / margin / premiums / targets etc

• Can lead and drive change / operational improvements such as process improvements. Is adaptable and resourceful. Can handle resistance and provide well-articulated rationale for change. Can work with ambiguity.

• Self-starter can do attitude. Resilient.

What will you get for this role?

• Salary of £20,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both requirements.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.