New senior level opportunity available here at Aviva for a Insurance Performance Lead.

This is an unrivalled opportunity to work for one of the country’s largest insurers leading an area of key strategic focus. The role, Insurance Performance Lead, is within Personal Lines Retail, which is one of Aviva’s major growth areas, often seen as its ‘shop window’ and the primary touch point for customers through its advanced digital channels.

The role holder will deliver profitable growth and strong customer outcomes for van, travel, and PA through our Aviva brand. Van, travel, and PA form a key part of our speciality products area, currently well over £65m GWP and with significant growth opportunity through 2022 and beyond.

The role involves being the spokesperson on direct-to-consumer matters for these products, driving the response to emerging trends in consumer needs and technological developments.

Accountabilities:

• Accountable for all decisions that have an impact on the van, travel and PA profit & loss performance

• Defining the strategy and initiatives for van, travel and PA, including however not exhaustive to: what the product should cover, how we want to market and distribute them (brands and channels), who we want to sell this to and our UW footprint, the way we ensure our best view of risk and price the products, managing any associated costs for the products, monitoring MI / insights to understand and manage performance

• Leading a diverse virtual team to deliver on the agreed strategy and initiatives, utilising knowledge of the insurance cycle, to know what is needed and where from, galvanising others through direction, coordination, and collaboration

• Defining what customer success looks like, delivering on their expectations and ensuring positive customer outcomes, reflected in an improvement in customer metrics

• Own van, travel, and PA end-to-end profit & loss performance, from quotes requested through to profit

• Set and deliver trading targets to meet desired lifetime value and QRF (forecast) outcomes

• Ensure that we operate in a proper manner, with no breaches of regulation or standards, via regular product and market reviews

• Understand and manage product claims and associated expenses, to support profitability improvement

• Establish and lead projects and initiatives to step change improvements in performance

• Decisions made will cover short, medium and long term and can have anything from immediate impact, e.g. NB price change, to subsequent years, e.g. transformational project initiatives that would have an impact in the current year (costs) and many future years (benefit / value)

• The majority of the role will be through the leading, coordination and influencing of the virtual van, travel and PA teams, i.e. marketing and digital, customer operations, PLU, transformation, claims, finance, etc

Skills and experience

• Knowledge of the Insurance market, ideally motor / van

• Leadership credentials, ability to listen, influence, engage and motivate direct and virtual teams, inspiring high performance

• Strategic thinker, talent to determine and drive initiatives required to achieve desired objectives

• Highly numerate, analytical, and inquisitive

• Confidence in constructively challenging the status quo, leading change, simplifying, and adapting at pace

What you will get

• Salary of circa £75,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow!

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Ben Parker a call on 07833 239394 or send an email to ben.parker@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.