Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. 

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Read more about what it's like to work at BT.

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK.  It’s an exciting period of growth for SME, and as we embed our new Enterprise model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals.

In a highly competitive market, the Inside Sales Advisor is responsible for retaining, developing and growing business with a portfolio of SME customers and prospects. Through building strong relationships with key customer contacts and decision-makers, the role holder achieves (exceeds!) targets for their accounts, by really getting to know their customers’ business and transformation roadmap, and developing sales plans that showcase how BT & EE’s products and services best meet their needs – targets may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.  A hunger to learn will be key in this role, alongside a desire to try new things to help customers readily engage with BT, to support our sales people to be successful, and to make sure BT beat the competition and win in the market. 

You'll have the following responsibilities

·         Our inside sales advisors typically work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.

·         The role holder will usually sell BT & EE’s standard products – across mobile, connectivity, and IP voice.  But they may sell products across multiple towers to the same customer if required to meet their needs.

·         Accountable for developing successful, sustainable and profitable relationships within their defined account base – use strong communication and influencing skills to build relationships with key customer contacts and decision-makers.

·         The inside sales advisor is accountable for retaining, developing and growing business within their defined account base of customers and prospects – following BT’s sales methodology and procedures, they use effective questioning to landscape accounts, and develop a strong understanding of the customer’s connectivity requirements and business transformation roadmap.

You'll have the following skills & experience

·         The ideal candidte for this role will thrive in a target-driven, customer facing environment.  Role holders are expected to achieve and exceed sales targets for their account base – targets and KPIs may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.

·         Customers interactions will be remote in a desk based inside sales environment, so the role holder will need to be confident and capable selling remotely – for example, over the phone, Teams call, email.

·         The role holder will need to keep sales tools and systems (e.g. Salesforce) up to date with accurate customer information, to support effective decision-making, and to comply with relevant data protection legislation.

·         Work with autonomy across their account base, ensuring sales plans are developed and delivered to secure deals, and apply knowledge of full portfolio to create solutions – typically applying offers and discounting within guidelines set for the portfolio.

·         Will be expected to identify both new business opportunities and growth opportunities within account base.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and  OTB 

World-class training and development opportunities

Share option and pension scheme programmes

Training

Flexible benefits to fit around you

#Saleslab

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!