Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK.  It’s an exciting period of growth for SME, and as we embed our new Enterprise model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals.

In a highly competitive market, this role is responsible for identifying opportunities and closing sales that secure new business with a portfolio of SME prospects. Through building strong relationships and successfully influencing and negotiating with key contacts and decision-makers, the role holder achieves (exceeds!) targets for their prospects, by really getting to know their business and transformation roadmap and developing win plans that showcase how BT & EE’s portfolio best meets their needs – targets may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.  A hunger to learn will be key in this role, alongside a desire to try new things to help new customers readily engage with BT, to support our sales people to be successful, and to make sure BT beat the competition and win in the market. 

You'll have the following responsibilities

Works as part of a team in a desk-based environment to manage prospect accounts by selling standard products, running campaigns, and identifying new business opportunities.

Utilises knowledge of standard products to recommend and deliver solutions.

Specifically in this role:-

Our inside sales acquisition professionals typically work with SME prospects whose needs may be starting to grow in complexity, and who may potentially have multi-site needs, or needs across more than one product tower.

Accountable for winning new business within a defined account base of SME prospects to deliver sustainable, profitable new business.  Interactions will be remote in a desk based, inside sales environment.

Accountable for developing successful, sustainable and profitable relationships with prospects – developing a strong understanding of their connectivity requirements and business transformation roadmap.

Achieve and exceed new sales targets for this prospect base – which may include prospect contact activity, pipeline health, SOV/revenue growth, market share, and customer experience.

Work with autonomy across prospects, ensuring sales plans are developed and delivered to secure multi-product deals, and apply knowledge of full portfolio to create solutions (mobility, connectivity, and IP coice) – likely to apply offers and discounting within guidelines set for the portfolio.

You'll have the following skills & experience

Opportunity generation - You initiate interactions with customers to gain a thorough understanding of how to exceed their expectations. You generate and qualify new sales leads through multiple online and offline channels in order to meet sales and satisfaction targets.

Identifying our customer needs - You put yourself in our customers' shoes and identify their needs by listening and taking note of direct requests. You follow instructions to gather insights and consider what may be motivating them.

Negotiation - You influence people to change their positions with or without authority. You do this by communicating your knowledge and a compelling rationale, and working to win the most value and sustainability possible for everybody involved.

Give specialised advice - You offer advice and recommendations based on your expertise both proactively and on request.

Sealing the deal - You identify and close key sales opportunities. You communicate the uses and value of our products, services and solutions to the customer

Sales forecasting - You use customer insights and sales trends to conduct appropriate analyses that provide accurate sales forecasts so that opportunities progress smoothly through the sales process.

Financial acumen - You apply strong knowledge of the business and financial implications of choices to communicate the meaning behind information. You provide insights on implications and /or issues.

Improvement focus - You collaborate to identify how work activities and processes can be improved.  You challenge the status quo, are willing to try new ideas, and forge new paths in inside sales to achieve business goals. You’re hungry to learn and remain current and curious about industry trends, including competitor activities, customer behaviours and buying processes. 

You act as an ambassador both in the external market and with internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results.

Experiences you would be expected to have:

Successful track record delivering brilliant sales outcomes for an account base

Acquisition and/or new business experience essential

Experience with SME or Corporate customers preferrable

Experience in a rapid growth business and/or inside sales organisation preferrable

Used knowledge of the business to sell, negotiate or persuade

Worked alongside colleagues/led team through a period of intense stress and pressure

Developed quotes /business cases

Developed an internal network of strong working relationships you can call on to assist with your role

Advocating and applying technology where it has not been used previously

Tackled process/policy obstacles to delivery

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

#Saleslab

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!