A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.

What to consider before applying

• This is a remote position, requiring the ability to work virtually. #LI-Remote

Purpose-led work you’ll be part of

As an Information Technology Support Associate , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• The Information Technology Support Associate will acquire deep knowledge of the supported systems, including their integrations with each other and with other firm and network systems

• Analyze and resolve issues raised by users through ServiceNow tickets and other channels, adhering to established response standards for timeliness and quality

• Validate data supplied by users and upload to systems using established processes

• The Information Technology Support Associate will coordinate support activities with experts on other technical teams

• Identify and report support trends to team managers

• Identify inefficiencies in and propose improvements to support processes

• With guidance, support the planning and testing of system features

• Coordinate and perform testing within the team and with other teams

• Report defects for escalation and perform retests

• Perform post-release testing of deployments and releases with ETA members and members from other teams

• The Information Technology Support Associate will support the planning and implementation of change management programs

Experiences and skills you’ll use to solve

• Relevant experience supporting a fast-paced team in a professional services environment highly, preferred

• Previous experience in a user-facing IT support role

• Understanding of document management systems, such as Sharepoint Online (SPO)

• Proficiency in using Google G Suite, MS Office Suite, Windows 10

• Software testing or quality assurance experience desirable

• Experience with data visualization tools such as Alteryx or Power BI desirable

• Experience with IT service management tools such as ServiceNow desirable

• Familiarity with ITIL processes desirable

• Ability to work in a highly technical and ever-changing work environment

• Ability to quickly learn technical concepts, accurately analyze technical issues, and articulate this information in terms appropriate to the audience

• Ability to communicate effectively with partners, staff and technical specialists inside and outside the organization

• Strong team player able to inspire others to perform at optimal levels

• Bilingual proficiency in French and English is considered an asset

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives