At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location:  Farnborough  
Salary:   Excellent Salary and Benefits 
Hours:    37.5
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice. 
  

Join Vodafone Business Security Enhanced for Vodafone UK and be heavily embedded in providing world-class Secure Solutions for our Enterprise clients. As we strive to keep ourselves ahead of the game and the threats, you will lead the way in Telecommunications and work with the latest technologies.

  
What will you be doing?

• To own, execute and drive the Incident Management processes, providing strong time management skills, coupled with good organisation and planning skills, to enable effective co-ordination and communications to facilitate restoration of agreed services to the business as soon as possible, thereby minimising business service impact. 
• Lead and managing the implementation of innovative and tactical decisions that are not encompassed in established procedures to ensure effective service restoration, within the context of risk/benefit analysis.
• Own and execute escalations in line with the Incident management SLA’s thresholds.
• Assists in driving Service management best practice and ITIL process standardisation. 
• Ensures the Incident Problem Management and Vendor Management process adherence to all applicable regulatory, security and internal audit requirements.
• Review all Incidents across all priorities to identify the root cause, detail accurate impact statements and corrective action measures, and ensure timely communications to key stakeholder audiences.
• Host and/or Join wider areas Post Incident Review (PIR) meetings with key participants and accountable parties to ensure the correct focus is driven throughout the organisation, to identify root cause and deliver eradication actions with the correct ownership.
• Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner. 
• Reduction in Repeat Incidents and Failed Changes.
   

Who are we looking for?

• Understanding and ability to execute all ITSM Processes (Incident, Service Request, Problem Management, Change Management and Knowledge Management).
• Highest level of integrity, honesty, good governance and commitment to deliver outstanding customer service. 
• Drive a culture of continuous improvement that constantly seeks to improve positive customer outcomes, eliminate waste and increase efficiency, productivity and performance.
• Stakeholder Relationship Management.
• Telco networks experience.
• ITIL 3 or 4.

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 
  
Together we can 
 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »